After-hours enquiry response and intake, for practice owners.
People look for a physio the moment something hurts, which is rarely inside business hours. The Saturday morning email goes to whichever practices came up on the map, and the first calm, helpful reply usually takes the Monday booking. This automation answers within minutes in your voice, asks what happened and when they can come in, and lines the enquiry up for the front desk to confirm first thing. Care starts sooner, and the booking lands with you.
$1,200 setup
then $199/month
Book your 15-minute callThe 48-hour clock starts when your 15-minute onboarding call ends.
How a run flows
Every run takes the same path: checked before anything sends, held when a rule says hold, and logged at the end.
Trigger
A new enquiry lands in your inbox.
Check
Already answered this thread? Bulk mail or a no-reply sender? Those pass straight through, untouched.
Check
Your hold rules run over the message.
Held for you
A rule matches, so nothing is sent. The email waits unread for your own reply.
Action
The intake reply goes out within about a minute, in your words.
Logged
The run is logged, with a copy in your inbox.
Run your own numbers.
The case for this card is arithmetic, so the arithmetic is yours to write. Every input below is editable.
Typical numbers, adjust to yours. The recovery share is your call too.
After-hours patients kept a year
$14,976 a year
Against $199 a month, this pays for itself in the first week.
Book your 15-minute call$1,200 setup, then $199 a month. Live in 48 hours, or setup is free.
The board this builds for you
Every after-hours answer is filed on your dashboard as it happens. An enquiries board appears the day you go live, showing who wrote in, what was answered and which ones wait on you. The captured details sit on the customer record, ready before you pick up the phone.
How set-up goes
One 15-minute call: we set your reply wording, your callback promise and your intake questions. You click one consent screen for your email account (Microsoft 365 or Gmail). That is your whole part. The 48 hour clock starts when the call ends, and if we miss it, setup is free.
You provide: your email account and one consent click.
What this includes
The fixed price covers everything on this list.
The automation
- Answers enquiries that land after close, in your words, within minutes
- Asks the two or three questions you always ask, and files the answers
- Hands you a tidy intake to read with the morning coffee
Your dashboard
- An enquiries board: every enquiry, answered and awaiting your call
- A plain-English feed: "Answered Sophie Tran's burst-pipe enquiry at 11:41pm."
- Your customer roster, started from the very first enquiry
Setup and care
- One 15-minute call, then we build. Live within 48 hours
- We tune the wording and timing with you across the first month
- The monthly fee keeps it running and covers changes whenever you ask
The price, in full
$1,200 setup
then $199/month
The monthly covers hosting and monitoring, the full run log, wording and question changes whenever you want them, the monthly numbers email, and support from the people who built it.
Live in 48 hours, or setup is free.
The 48-hour clock starts when your 15-minute onboarding call ends. Monthly billing starts on go-live day.
Book your 15-minute callAdd a second automation and save 10% on the monthly. Three or more saves 20%.
Questions, answered
Will customers know it is automated?
The reply is written in your words, approved by you on the onboarding call, and signed the way you sign. It reads like you on a good day.
What happens when someone replies?
The conversation comes straight back to you. The automation captures the details, files the job card, and steps aside.
Which email does it work with?
Microsoft 365, Outlook and Gmail. Connecting is one consent click on the call.
What about complicated or heated messages?
Anything outside the normal enquiry pattern stops and gets flagged to you instead of answered. The automation only ever sends what it is certain about.
Can I change the questions it asks?
Anytime. Wording and question changes are included in the monthly.
Your next after-hours enquiry can be answered in two minutes.
Book your 15-minute call$1,200 setup, $199 a month. The 48-hour clock starts when your 15-minute onboarding call ends.